Question 1

Are there long-term contracts?

Accepted Answer

No. £39/month is rolling. Cancel any time with 30 days' notice. There are no minimum terms or exit fees.

Question 2

How long does it take to launch?

Accepted Answer

Most clients are live within 7 days of completing the onboarding form. More complex builds (lots of services, multi-location) can take up to two weeks.

Question 3

What do I need to provide?

Accepted Answer

Just the essentials: your business name, services, areas covered, a few photos and your contact details. We'll prompt you for everything in a five-minute onboarding form.

Question 4

Do I own my content?

Accepted Answer

Always. Copy, photos, your domain. It's all yours. If you ever leave, we'll export everything for you.

Question 5

What does the £39/month cover?

Accepted Answer

Hosting, SSL, daily backups, security patches, your admin panel, and one hour of content updates each month. The initial design and build is included free.

Question 6

Are there any setup fees?

Accepted Answer

No. The build is free with the £39/month plan. Optional add-ons (SEO setup, social setup, business registrations, custom email) are listed transparently above and only charged if you choose them.

Question 7

What if I want to cancel?

Accepted Answer

Email us. We ask for 30 days so we can hand over your domain and content cleanly. No fees, no fuss.

Question 8

What happens if a payment fails?

Accepted Answer

We give you a 30-day grace period. We'll email you, retry quietly, and only suspend the site if we hear nothing back. Never as a surprise.

Question 9

Can I update the site myself?

Accepted Answer

Yes. Every site comes with a clean, simple admin panel. If you'd rather we just handle it, that's what your monthly support hour is for.

Question 10

What about hosting and uptime?

Accepted Answer

We host on enterprise-grade UK infrastructure with 99% uptime, daily backups and SSL by default. You don't have to think about it.

Question 11

Will my site work on phones?

Accepted Answer

Every site is mobile-first and tested across iPhone, Android, tablets and desktops. Most of your traffic will be mobile. We design for that.

Question 12

Can I use my own domain?

Accepted Answer

Of course. Bring an existing domain and we'll connect it, or we can register a new one for you. Either way the domain is registered in your name.

Question 13

Do you offer support?

Accepted Answer

UK-based email and phone support. One free hour of content changes is included every month. Extra time is billed transparently.

Question 14

What are your support hours?

Accepted Answer

Monday to Friday, 8am – 9pm UK time. Out-of-hours emergencies (site down, urgent fix) are covered too. Just reply to any of our emails marked URGENT.

Question 15

How fast do you respond?

Accepted Answer

Most replies go out the same working day. We aim for under 24 hours during business days, and never longer than one working day.

Question 16

Will the same person stay on my account?

Accepted Answer

Yes. You'll have a named contact who knows your business, your domain setup, and your preferences. Not a rotating helpdesk.

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