Effective date: 27 May 2026

Last updated: 27 May 2026

These Terms of Service ("Terms") govern your access to and use of svapp.net and any websites, applications, and services we provide ("SVApp", "the service", "we", "us", "our"). By creating an account, subscribing to the service, or otherwise using svapp.net, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the service.

SVApp is operated by WebFTL Ltd, a company registered in England and Wales ("the operator"). Contact us at contact@svapp.net for any questions about these Terms.

1. About the service

SVApp is a software-as-a-service platform that provides UK trades businesses with a hosted website, a content administration panel, lead-capture forms, and ongoing maintenance. A subscription includes:

A professionally designed website built from your business information.
Hosting on a managed cloud infrastructure, including TLS certificates, daily backups, and routine platform updates.
An administration panel from which you can edit content, manage your services and projects, and configure cookie and tracking settings.
Lead-capture forms with email notifications.
One hour of monthly support requests handled by our team (additional support available at our then-current rates).
Optional connection of your own custom domain.

The exact scope of features included may change over time. We will give you reasonable notice of any material removal of a feature you currently rely on.

2. Eligibility and accounts

To use SVApp you must:

Be at least 18 years old and capable of entering into a binding contract.
Be a trade business, sole trader, or limited company operating in the United Kingdom, unless we have agreed otherwise in writing.
Provide accurate, current, and complete information during sign-up and keep it up to date.

You are responsible for safeguarding your login credentials. Notify us immediately at contact@svapp.net if you suspect any unauthorised access to your account. You are responsible for all activity that takes place under your account, except where unauthorised access is the result of our failure.

3. Subscription, pricing, and billing

3.1 Subscription

The standard subscription is billed monthly at the price displayed on svapp.net at the time of sign-up (currently £39 per calendar month, excluding VAT where applicable). Add-ons or higher tiers may be offered from time to time; their prices will be displayed before you subscribe.

3.2 Billing cycle

Your first month begins on the date your site goes live. We bill in advance for each subsequent month. Payment is taken by direct debit, card, or another method we make available at the time. Failed payments may result in suspension of the service until the balance is settled.

3.3 Price changes

We may change pricing for new and renewing subscriptions. Existing subscribers will receive at least 30 days' notice by email before any price change takes effect on their plan. If you do not accept the new pricing, you may cancel during the notice period and the change will not apply to you.

3.4 Cancellation

You may cancel your subscription at any time by emailing contact@svapp.net. Cancellation takes effect 30 days after we receive your notice. You will be billed for the 30-day notice period at the prevailing rate; no further charges will apply after that.

We do not provide refunds for partial months already paid.

3.5 Suspension and termination by us

We may suspend or terminate your subscription, with or without notice, if:

A payment is overdue by more than 14 days after we have notified you.
You materially breach these Terms, including the acceptable use restrictions in section 5.
We are required to do so by law or by a competent authority.
We reasonably believe your use poses a security, legal, or operational risk to us or other users.

If we terminate for cause, no refund is due. If we terminate for any other reason, we will refund any pre-paid amounts for the unused portion of your subscription.

3.6 Effect of termination

On termination:

We will stop billing you (subject to the notice period in section 3.4).
Your site will be taken offline.
For a period of 30 days after termination, we will retain your content so that you can request an export. After that period, your content will be deleted from our active systems and from backups within a further 90 days, except where we are legally required to retain specific records.

You may export your content at any time during your active subscription via the administration panel or by emailing us a request.

4. Service delivery and availability

4.1 Build delivery

We aim to deliver an initial live website within seven business days of receiving the information we need to build it. If we cannot meet this target due to delays on our side, we will inform you and agree a revised timeline. Delays caused by missing information, late responses to our questions, or third-party domain or registrar issues are not within our control and do not count against this target.

4.2 Uptime

We target 99 percent monthly uptime, excluding scheduled maintenance, force majeure, and outages of upstream providers (hosting, DNS, payment processors). We do not currently offer a contractual service-level credit; this is a best-efforts target.

4.3 Maintenance

We may perform planned maintenance from time to time. Where possible, we will give advance notice and schedule maintenance during low-traffic periods. Emergency maintenance may be performed without notice.

4.4 Modifications to the service

We may add, remove, or change features. We will not make changes that materially degrade the service you have subscribed to without giving you at least 30 days notice; you may cancel under section 3.4 during that notice period if you do not accept the change.

5. Your content and acceptable use

5.1 Ownership

You retain ownership of all content you upload to or create through the service, including text, images, logos, project records, service descriptions, and customer details (Your Content). You grant us a worldwide, royalty-free licence to host, store, transmit, display, and process Your Content for the sole purpose of providing the service to you and complying with our legal obligations.

5.2 Your responsibilities

You confirm and warrant that:

You own Your Content or have all necessary rights and permissions to upload and publish it through the service.
Your Content does not infringe any third party's intellectual property, privacy, or publicity rights.
Your Content complies with all applicable laws, including consumer protection, advertising standards, data protection, and trade-specific regulations.
You will obtain and maintain any consents, licences, or registrations required to operate your trade business.

5.3 Prohibited use

You must not use the service to:

Publish content that is illegal, defamatory, fraudulent, misleading, harassing, hateful, or that infringes another person's rights.
Promote scams, get-rich-quick schemes, illegal goods or services, or content harmful to minors.
Send unsolicited commercial communications ("spam"), including through any lead-capture forms.
Reverse engineer, decompile, or attempt to derive source code from the platform, except to the extent permitted by law.
Probe, scan, or test the vulnerability of the platform without our prior written consent, or otherwise interfere with the integrity or performance of the service.
Use the service to build, train, or improve a competing product.
Resell or sublicense the service without our prior written agreement.

5.4 Removal

We may remove content that violates these Terms, or that we reasonably believe creates legal risk for us, with or without prior notice. We will tell you what was removed and why, so you can comply or appeal.

6. Intellectual property

The platform itself, including the administration panel, the underlying codebase, design systems, block library, templates, and documentation, is owned by the operator or its licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers ownership of the platform to you. Your subscription grants you a limited, revocable, non-exclusive, non-transferable licence to use the platform during the term, solely for your own internal business purposes.

You may not remove any copyright, trademark, or other proprietary notices from the platform. Trademarks displayed on svapp.net (other than those of customers) are the property of the operator.

7. Data protection and privacy

Our processing of personal data is governed by our Privacy Policy (at /privacy-policy), which is incorporated into these Terms by reference. By using the service, you acknowledge that you have read and understood the Privacy Policy.

Where we process personal data on your behalf as part of providing the service (for example, contact form submissions from visitors to your website), we act as a data processor under your instructions. The Privacy Policy describes our subprocessors, security measures, and your obligations as the data controller for that data.

8. Third-party services

The service integrates with third-party platforms (currently Vercel, Neon, Hetzner, and optionally Calendly). Each of those services has its own terms and privacy policies. We do not control them, and your use of features that rely on them is also subject to their terms. We are not responsible for outages, errors, or actions of third-party providers, but we will make commercially reasonable efforts to mitigate the impact on you.

If you choose to enable third-party analytics or marketing tags on your website (for example, Google Analytics, Meta Pixel), you are responsible for complying with the terms of those services, including any consent or disclosure obligations they impose.

9. Custom domains

If you connect your own domain to the service, you remain responsible for your domain registration, DNS configuration, and any renewal fees with your registrar. We will provide the DNS values you need to point your domain at the platform.

We are not responsible for outages caused by your registrar, DNS provider, or expired domains. If your domain is suspended or seized for reasons outside our control, your site may become unreachable through that domain.

10. Disclaimers and warranties

To the maximum extent permitted by law:

The service is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, secure against all threats, or that defects will be corrected.
We do not warrant that the service or any results from it will meet your specific requirements, generate any particular volume of leads or sales, or achieve any particular search ranking.
Statistics, examples, and testimonials on svapp.net describe past performance and are not guarantees of future results.

Nothing in this section excludes or limits any warranty implied by law that cannot be excluded under the Consumer Rights Act 2015 or equivalent legislation.

11. Limitation of liability

To the maximum extent permitted by law:

Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of anticipated savings, even if advised of the possibility.
Our total aggregate liability arising out of or in connection with the service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the total amount you paid us for the service in the 12 months immediately preceding the event giving rise to the claim.

Nothing in this section limits or excludes liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot lawfully be limited or excluded under English law.

12. Indemnification

You will indemnify and hold us harmless from and against any claim, damage, loss, liability, cost, or expense (including reasonable legal fees) arising from:

Your Content, or its publication through the service.
Your breach of these Terms.
Your breach of any applicable law in connection with the service.
Your infringement of any third party's intellectual property, privacy, or other rights.

We will give you prompt notice of any such claim and reasonable cooperation in defending it. You may not settle any claim that admits liability on our behalf without our written consent.

13. Force majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, government action, fire, flood, power outages, internet or telecommunications failures, or the failure of upstream providers (hosting, DNS, payment processors). The affected party will use reasonable efforts to resume performance promptly.

14. Changes to these Terms

We may revise these Terms from time to time. Material changes will be announced on svapp.net and, where appropriate, by email at least 30 days before they take effect. If you continue to use the service after the effective date of a revision, you are deemed to have accepted the revised Terms. If you do not accept a revision, you may cancel under section 3.4; the revision will not apply to the notice period.

Non-material changes (typo fixes, clarifications, updates to contact details) may take effect immediately on posting.

15. Notices

Notices to you may be sent by email to the address associated with your account or posted on svapp.net. Notices to us must be sent to contact@svapp.net.

16. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a corporate transaction (merger, acquisition, reorganisation), provided the assignee assumes our obligations under these Terms.

17. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute, except that we may seek injunctive or equitable relief in any court of competent jurisdiction.

18. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement we sign with you, constitute the entire agreement between you and us regarding the service and supersede any prior agreements on the same subject.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Relationship. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and us.
Third-party rights. Except as expressly set out, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

19. Contact

For any question about these Terms, contact:

Email: contact@svapp.net